GENERAL INQUIRY

Returns will be accepted within 14 days of receiving your items. Returns requested after 14 days will be refused. 

Refunds will be issued against the original form of payment and only for items in like new condition. If items are not in like-new condition, a 25% restocking fee may be applied. 

Refunds may take 3-5 business days to be processed upon receiving the items. 

JHS Pedals does not control how quickly your financial institution will post a refund.

As of September 2020, we provide a 4 year (6 months for 3 Series pedals), non-transferable warranty within the USA for ANY problem related to the function or operation of that pedal due to faulty parts and/or other internal problem. To receive your warranty you must register through our registration portal found below. Outside of the USA, various International distributor warranty policies may supersede our original manufacturer’s warranty. In the USA, we can provide shipping labels for products that are less than 30 days old. Otherwise, the customer will be responsible for any costs associated with shipping repairs to JHS. For pedals that have been registered and are under warranty, we will cover the cost of shipping the product back to the customer. For non-warrantied pedals, all shipping charges will be covered by the customer (Return shipping is included in quotes given for non-warranty repairs). All international repairs, warranty or non-warranty, will have an automatic $25 return shipping fee. We do not cover things such as broken knobs, pots and jacks due to abuse, however, we will repair issues like these or other non-warranty issues at a very reasonable price. Several of our pedals have internal trim pots which are set for the function of the circuit, and it should be noted that tampering with the trim pots will void the warranty.

Orders may ship in as little as 1-3 days, however in some cases may take 1-2 weeks if an item is not readily available. 

During peak traffic seasons such as Memorial Day or Black Friday, some orders may take longer to be filled. 

USA Domestic shipping can take up to 5 business days.

International shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.